We partner with a number of businesses in industries including
Logistics, Medical, Telecoms and Food packaging. Below are a few
examples of some of the solutions we have provided.
Multi-Use Mobile App
We developed an app for a client who manages medical equipment, to
be used by their employees. With this app, they can easily track
order collections and deliveries, as well as scan item barcodes and
access up-to-date information about item availability. This app also
includes user permission controls, allowing admins to have control
over which users have access to which functions on the app –
allowing for greater streamlining of workflows, as well as data
security and control.
Tablet/Mobile Booking App
A responsive and user-friendly mobile/tablet application was
developed for a client of ours who oversees and manages shipping and
cargo. The app is used by this company’s customers, and is available
to them on any tablet and mobile device – meaning they can access
information about their orders and track cargo, anywhere and anytime
they need to.
User security was a big focus for this client, so additional
features were added to protect both them and their customers,
including increased password security, 24 hour system lockouts and
daily misbehaviour reports.
Monthly Case Management Summary
This client had important data spread across three different
systems. We provided an integration solution for them – allowing
them to have a collated, holistic overview of all their service
level data.
Working closely together, we designed and developed service level
agreement reporting packs, incorporating their most important
statistics and service level data. This was turned into an
automatically generated report that’s emailed directly to their
customer management team for review.
Logistics Collection Management
One of our clients is a UK-based raw materials importer in the
chemicals industry. We integrated with their SAP system and provided
them with a cloud-based reporting and management portal where they
can monitor collections and deliveries in real-time. This system
allows them to react instantly to issues, maintain service levels
and meet their deliverability targets.
Cortex Ticketing System
If we don’t practice what we preach, we wouldn’t be a good business!
We recently re-developed and streamlined our own ticketing system,
including upgrading the design and user experience.
It includes a dashboard with up-to-date ticket information, an
overview of who is working on what, an internal notification system,
detailed work history information and the ability to log support
emails with statuses and priorities. Our clients can log in and view
their own tickets, as well as update or add information.
